Smart Error during boot while Smart OK

[strk3r]

After upgrade optane to SSD  SHPM2280P2H/480G got Smart error while booting. All smart test is OK. After pressing enter it boots fine, but i need to get rid this error. BIOS and SSD firmware already updated. Any ideas?

[Echo_Lake]

@strk3r
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• Could you please share the picture of the smart error screen?

Keep me posted for further assistance.

[strk3r]

3VT93UA#ABA

[Echo_Lake]

@strk3r

Thank you for posting back.

Let's test the hard drive using HP PC Hardware Diagnostics
Please click here to download sp98768.exe, or go to the HP PC Hardware Diagnostics Supporting Website.

1. Plug the AC adapter into the computer.
2. Press the Power button for at least five seconds to turn off the computer.
3. Turn on the computer and start pressing Esc repeatedly, about once every second. When the menu appears, press the F2 key.
4. When the HP PC Hardware Diagnostics menu displays, click Component Tests.
5. In the Component Tests menu, click Hard Drive.
6. Click the Quick Test.
7. Click Run once. If the computer has more than one hard drive, click Test All Hard Drives. The Quick Test begins.
8. If the computer has more than one hard drive, select the drive you want to test. To test all the hard drives, select Test All Hard Drives.

When a test is complete, the results display on the screen. Test results are also available in the Test Logs on the main menu.

If the hard drive passes the Quick Test, but a problem still exists with the hard drive, run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run a specific test, select it from the Hard Drive Tests menu.

If the hard drive test fails then I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[strk3r]

This is not solution. Do you read start post?

All tests passed. No SMART errors. Non-HP tests too.

Problem in laptop BIOS.

[Echo_Lake]

@strk3r
Thank you for posting back.

Let's try and reinstall windows operating system:

Before you start the system recovery, review the following list:

• Back up all personal files and read all caution statements before performing a system recovery. Failure to backup your files results in the loss of files and information that you do not want to lose. For instructions to backup and save your files, see Backing Up Your Files (Windows 10,

Click here: https://support.hp.com/in-en/document/c04758961 to Performa System Recovery (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved.

[strk3r]

Reinstalling windows, booting linux, various livecds dont remove error.

[Echo_Lake]

@strk3r

Thank you for posting back.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.