Smoke from HP Pavillion laptop

[DJS201123]

When I plug in the laptop to power charger, I see puff of smoke. can you help?

[Sneha_01]

Hi @DJS201123,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Seeing smoke coming from your HP Pavilion laptop when you plug it in is a serious issue and indicates a potentially dangerous electrical or hardware problem. Here’s what you should do immediately:

1. Unplug the Laptop

• Immediate Action: Disconnect the power adapter from both the laptop and the power outlet immediately to prevent further damage or risk of fire.

2. Power Off the Laptop

• If the laptop is still on, shut it down immediately if you can do so safely. Press and hold the power button until the laptop turns off.

3. Inspect the Power Adapter and Cable

• Check for Damage: Look at the power adapter and its cable for any visible signs of damage, fraying, or melting. If you notice any, stop using the adapter immediately.

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

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Last Name:

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In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Sneha_01]

Hi @DJS201123 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support