cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 3
66
Flag Post

Snapped Screen Coming Loose

HP Recommended
HP ENVY 13-ar0000 x360 Convertible PC
Microsoft Windows 10 (64-bit)

When I opened my HP Envy convertible laptop this morning, it appeared that the screen all of a sudden came loose from its casing on the right side, as though it had become unstuck or unhinged. I have no idea what caused this.  I've tried to push it back, but whenever I close my laptop the right side comes loose again.

This doesn't effect its performance at all - the touchscreen works perfectly as does the laptop. It just seems like it needs to be glued back on or something? You can see the picture below.

Is this something HP would be able to repair? Or is this something I could do myself e.g. with double-sided tape or something similar? Please help.

Thank you.


screen.jpeg

2 REPLIES 2
Highlighted
Author
New member
2 1 0 0
Message 2 of 3
Flag Post
HP Recommended

screen.jpeg

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
17,924 17,903 1,129 1,125
Message 3 of 3
Flag Post
HP Recommended

@JustJade

 

Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

This is a Hardware issue

 

Please contact HP Support in your region for Service Options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation