06-24-2020 02:07 PM
my recent Spectre does not cool down in sleep mode (when I fold the screen). It even rather gets hotter and I can hear the fans even in sleep mode. I chekcked that power settings are sleep mode when folded, and I do have to login when I unfold it. Does anyone have the same issue than me? Any idea why? Thanks for your help.
06-28-2020 07:35 AM
Welcome to HP Community
I have gone through your Post and would like to help
Please update the Notebook BIOS from this Link: https://support.hp.com/us-en/drivers
Also follow the instructions in this Link: https://support.hp.com/in-en/document/c01657439 and let me know how it goes
Keep me posted
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
06-28-2020 02:26 PM
thanks much for your answer. I updated the BIOS but it did not change anything. It is as if my Spectre was keeping on running while in sleep mode. Thus it remains hot. However, the PC does ask me to log in using Windows Hello when I lift up the lid to get out of sleep mode.
06-29-2020 09:54 AM
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
I Am An HP Employee
06-29-2020 01:46 PM
thanks for your answer. I had HP Assistant pre-installed on my computer, and I do check for updates regularly.
I read somewhere that these standy mode issues were common to many Intel 10th gen devices. Is it true?
06-30-2020 03:40 PM
I understand your concerns.
Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.
You have a choice of two methods to reset your computer.
If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.
If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.
Do not worry. It will not affect on intel processor.
Have a nice day!!