Spectre Battery will not Charge

[GreySpur5]

I have a Spectre 360 laptop which will no longer charge. The small light does not come on when i plug in the adapter (either white or red).

I've bought a new charger but it still will not charge using the new adapter.

I've performed a battery test (via F2 on boot) which has passed. I've also tried the hard reset which didn't make any difference.

Other than that, the laptop itself seems fine and is currently working ok on the remaining battery power that is left.

Any help would be appreciated.

Thanks.

[praveen196]

@GreySpur5 Welcome to HP Community!

I understand that you are unable to charge the laptop.

As you have stated that you have tried with a different adapter.

The issue with charging port. I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[GreySpur5 · Accepted solution]

Hi Praveen196,

Thanks for your reply. 

You are correct, it did turn out to be the power connector. I order a spare connector and i used the official HP videos to disassemble the laptop and replace the connector. 

It turns out the left hand hinge (connecting the display panel to the keyboard panel) was not properly screwed in when the laptop was originally manufactured. The power connector runs behind this hinge. Everytime the display was lifted to use the laptop, the hinge would wobble because the screws were not tight and would put a slight strain on 2 of the wires in the connector. This eventually weakened the wires and they snapped.

It was simply a case of dismantling almost the whole laptop to gain access to the power connector. Then replace it - and while i was at it, i secured the hinge to hopefully prevent this happening again.

Thanks for you help.

[KrazyToad]

@GreySpur5

I'm glad you got this sorted out

Drop us a message anytime you need help

Thank you ☺️