Spectre Folio 13-ak0013dx shows boot device not found after adding a user account

[melchioe]

I do not see an option to call or chat.  See the attached screen shot.  Perhaps it is because my warranty has expired? (or maybe I'm missing something obvious?) While the screen shot indicates I have not signed in, I did indeed sign in before navigating to this screen.

[melchioe]

Praveen196, was wondering if you had any updates on how to get in touch with support.  Thanks!

[praveen196]

@melchioe

I understand your concern.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Please contact our phone support.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

You can choose the chat support option as well.

Have a nice day!!

[melchioe]

I did that.  No contact information appears - NO PHONE NUMBER, NO CHAT OPTION. Please see the screen shot in this topic.

[praveen196]

@melchioe 

I understand your concern.

I've sent you a private message.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

Have a nice day!!

[melchioe]

Yeah, I got the private message.  They won't help me.  And I see at: https://www.techspot.com/news/84953-windows-10-updater-deleting-files-causing-blue-screen.html?utm_m... that a recent Windows 10 update is causing an "

• INACCESSIBLE BOOT DEVICE" error."

I guess I should never buy a leather-clad computer that needs magic incantations to fix it.

[praveen196]

@melchioe 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.