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‎01-21-2020 09:34 PM

HP Recommended
Product: spectre X2 detachable laptop 12-c0XX
Operating System: Microsoft Windows 10 (64-bit)

The computer has swelled and the display panel is detaching from back cover on the lower left corner [when looking at the screen].  I believe  battery swelling is the cause.  The detachment is all the way up to the left usb c connection.  The computer was purchased new from HP in September 2017.  I have never used any charger other than the one sent with  the computer.

The laptop lives on my desk and has never been subjected to sitting in the sun or extreme heat.

 

Any suggestions regarding repair will be most appreciated.

 

1 REPLY 1

‎01-24-2020 02:37 PM

HP Recommended

@jay329

 

Welcome to HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

 

Cheers.

Sandytechy20
I am an HP Employee

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