cancel
Showing results for 
Search instead for 
Did you mean: 
jay329
New member
1 0 0 0
Message 1 of 2
73
Flag Post
HP Recommended

Spectre X2 detachable laptop 12t swelling

spectre X2 detachable laptop 12-c0XX
Microsoft Windows 10 (64-bit)

The computer has swelled and the display panel is detaching from back cover on the lower left corner [when looking at the screen].  I believe  battery swelling is the cause.  The detachment is all the way up to the left usb c connection.  The computer was purchased new from HP in September 2017.  I have never used any charger other than the one sent with  the computer.

The laptop lives on my desk and has never been subjected to sitting in the sun or extreme heat.

 

Any suggestions regarding repair will be most appreciated.

 

1 REPLY 1
HP Support Agent
HP Support Agent
18,584 18,490 1,059 1,160
Message 2 of 2
33
Flag Post
HP Recommended

Spectre X2 detachable laptop 12t swelling

@jay329

 

Welcome to HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

 

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation