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Jarko Tutor
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Spectre X360 2017 Touch Input Delays / Disables for 2 Seconds after Using Pen

Envy 15-bp008 have this 2 secs delay issue too. 😞

 

There is any chance to help?

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Ziflin Honor Student
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Spectre X360 2017 Touch Input Delays / Disables for 2 Seconds after Using Pen

We would like to see this fixed as well as soon as possible. We were about to purchase several of the new 15" Spectre X360 laptops for our artists, but it seems that this is a dealbreaker for many of them. If anything, it seems much worse on the newest version (with the 8th gen i7) than the previous.

 

We are also looking for ways to actually adjust the stylus/pen's pressure curve as well (the driver seems to be reporting mid-range pressure values for the *lightest* strokes possible and there are no options to adjust it). 

 

With these two issues resolved I think the Spectres would be great machines for us.

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Intern
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Spectre X360 2017 Touch Input Delays / Disables for 2 Seconds after Using Pen

Same problem here for the 13-inch, but it seems the 15-inch had a firmware update to reduce the delay.

Main thread:

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Spectre-x360-13-inch-touch-delay-afte...

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HP Support Agent
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Spectre X360 2017 Touch Input Delays / Disables for 2 Seconds after Using Pen

 

@remisharrock

Thank you for posting on the HP Support Forums, 

I understand your concern and to help you out, 

 

I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

 

Response times may vary by region. 

Please send a Private Message, if you aren't contacted within 4-5 business days.  

 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

Riddle_Decipher
I am an HP Employee

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Intern
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Spectre X360 2017 Touch Input Delays / Disables for 2 Seconds after Using Pen


@Riddle_Decipher wrote:

 

@remisharrock

Thank you for posting on the HP Support Forums, 

I understand your concern and to help you out, 

 

I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

 

Response times may vary by region. 

Please send a Private Message, if you aren't contacted within 4-5 business days.  

 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.


All right, thanks for the info, I'll keep the forum updated when I'm contacted!

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Intern
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Spectre X360 2017 Touch Input Delays / Disables for 2 Seconds after Using Pen

All right, thank you @Riddle_Decipher, waiting to be contacted back (by email or ?).

Hope that we can go through this major issue for many of us.
Thank you.

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Intern
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Spectre X360 2017 Touch Input Delays / Disables for 2 Seconds after Using Pen

Hello, any news from this issue? Still no update available for the 13" while the 15" had an update; it's been more than one year now that I bought this laptop...

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Intern
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Spectre X360 2017 Touch Input Delays / Disables for 2 Seconds after Using Pen

Hi all, as explained by AusKW here

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Spectre-x360-13-inch-touch-delay-afte...

 

HP did fix the issue for the 15 inch but not the 13 inch, after validating that, they decided to refund; good move HP!
We should do the same.

My best,

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Harguer Honor Student
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Spectre X360 2017 Touch Input Delays / Disables for 2 Seconds after Using Pen

Hello!

Wondering if someone knows if this got resolved. I just bougth HP Spectre X360 13' and after used the pen have same issue.

Does anyone tried to reset to factory defaults?

Not sure if pen caused the issue at hardware level or just software level.

 

Regards,

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