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NM-Computer-Guy Student
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Spectre X360 Convertible 13-4002dx Motherboard Failure

Spectre x360 Convertible 13
Microsoft Windows 10 (32-bit)

Add me to the group whose Spectre x360, shortly after being out of warrenty, died in the same way you have described.  This malfunction has occurred so often that it must be a problrm with the motherboard.  HP will you please help.

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HP Support Agent
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Spectre X360 Convertible 13-4002dx Motherboard Failure

@NM-Computer-Guy

 

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum

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