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‎12-14-2018 01:50 PM

HP Recommended
Product: Spectre X360HP Spectre x360 - 13-4110ca

Hi,

 

My wife's HP spectre x360 suddenly stopped working, not powering on charging led is on. We brougt it back to the seller who says motherboard looks to be burned. 

The laptop is not anymore on warranty but it seems the symtpom already happened for several owners on this product. I created a case# and call HP but the representant said in a second there is no at all knowed issue on X360 series, and wouldn't ear any of the other exemples I've found. As many people seems to experiment the similar hardware issue, can someone from HP contact me to find a way to help ?

 

Thanks,

Nicolas.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-14-2018 02:03 PM

HP Recommended

@Nicozicos

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP.

View solution in original post

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1 REPLY 1

‎12-14-2018 02:03 PM

HP Recommended

@Nicozicos

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP.
Was this reply helpful? Yes No
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