06-16-2019 01:55 PM
This $1500 laptop has had trouble ever since I got it. After a month of use, the left side audio just died on me, so i had to send it back to HP for repair and it seemed to be the battery overheat and destroyed the audio connection. It got fixed however and I was happy but I always paid attention to how hot the laptop was (even bought a laptop stand with a fan). Two years down the line, I realized that my laptop is becoming bigger and warped (leaves a gap when lid is closed). My track-pad is completely bulged out and does not click anymore. My keyboard is also warped and some of the back-light LED does not work in the center (flickers). Granted my 1 year manufacturer warranty has expired since I purchased this laptop 2 years ago, a high end $1,500 should not have this sort of problems right? The scary part is I am very scared this laptop might blow up, it gets extremely hot even when all I have opened is chrome/youtube. A lot other users seems to have also experienced this problem, it seems to do have something to do with the battery defect. Please help, I do not want a $1,500 investment to only last two years.
06-16-2019 03:09 PM
In general, the swelling won't cause the computer to explode or catch fire, though you certainly must have this attended right away to prevent further damage and the complete loss of the system.
At the very least, seriously consider:
Do not use the computer in this condition - the situation is not going to get better on its own and will only get worse.
"Fat" Battery / Swollen Battery - HP Document
After two years, you are correct: The system is no longer under the original warranty. If you did not purchase a Care Pack (additional, purchased warranty contract), then the system hardware is no longer covered.
If you feel that the two year old system warrants attention from HP, please do submit a request for help to HP Technical Support. Explain what has happened and ask for help. There is nothing lost by asking and you may get what you want.
HP Technical Support - HP Contact Information
- Use the serial number of the device to submit the case (do not post that information on the Community).
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- HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty. This is normal business practice.
- HP may tell you that certain services are not covered under warranty. This is normal business practice. Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.
- If the HP Contact (phone) number is not immediately provided: Contact information is displayed on your screen after you submit your case online.
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