Spectre x360 (13t-ap000) won't turn on unless plugged in

[Corey_C]

My laptop (Spectre x360 13t) will not turn on or stay running unless it's plugged in to the power.  It's barely over a year old so I don't see why there would be anything wrong with the battery.

When I run the battery diagnostics in the boot menu, I get the following error:

Battery Check: Primary - Replace (42)

Primary: Logic State - OK(0), Charge State - Blown Fuse (42)

Please help! The laptop seems to work fine except for the battery.

[praveen196]

@Corey_C Welcome to HP Community!

I understand that the Spectre x360 (13t-ap000) won't turn on unless plugged in.

Please perform the battery test let us know the result.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Battrey and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Corey_C]

Thanks @praveen196.  I ran the battery diagnostic and got an error (Blown Fuse 42).  Please see the attachments for screenshots of the diagnostic output.

[praveen196]

@Corey_C

I understand your concerns.

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

Or you can conatct the local service center for repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!