cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 338 439
Message 41 of 51
Flag Post
HP Recommended

HI@Colee81,desiato,JackFabian.

 

Please update the BIOS that should fix the issue 

 

HP Notebook System BIOS Update (Intel Processors) F.28 Rev.A

Was this reply helpful? Yes No
JackFabian
Level 1
8 7 0 1
Message 42 of 51
Flag Post
HP Recommended

That's a great idea BShack. I haven't tried that and have been using a hdmi adapter to achieve this. I have a hp support technician at my house now replacing the battery on top of my recently replaced logic board.

 

The issue has been escalated to the next level in the Australian office. It was interesting to see the difference in chipset that was mentioned above.

 

The online team was trying to convince me that the devices aren't compatible but I was not going to accept this as an answer as they used to work fine.

Was this reply helpful? Yes No
Catofclysm
New member
1 1 0 0
Message 43 of 51
Flag Post
HP Recommended

I found this posting after finding my Mantis Saturn pro had also stopped charging my laptop. It has been a while since I used the  egpu but like the others mentioned it was working previously just fine. I checked my Bios Version and it is listed as BIOS Version/Date AMI F.28, 3/4/2021. So it looks like the version recommended above might not be the silver bullet. Is there anything else that has been discovered or has anyone else had luck with this.

Was this reply helpful? Yes No
Colee81
Level 2
29 24 0 4
Message 44 of 51
Flag Post
HP Recommended

No, BIOS version F.28 does not solve this problem, and my previous post on this forum pointing that out has actually been deleted (!!!). Wow. Way to go HP.

Was this reply helpful? Yes No
Colee81
Level 2
29 24 0 4
Message 45 of 51
Flag Post
HP Recommended

So, sorry Catofclysm, to actually answer your question: there is no fix for this issue, and HP pretends it does not exist.

Was this reply helpful? Yes No
desiato
Author
Level 2
25 22 0 7
Message 46 of 51
Flag Post
HP Recommended

I see that an F.29 BIOS has been released two days ago. I am certainly not going to apply it right away, and the release notes are unhelpful ("microcode updates and security fixes"). But, I'm wondering if this will fix this issue or somehow make it worse.

Was this reply helpful? Yes No
JackFabian
Level 1
8 7 0 1
Message 47 of 51
Flag Post
HP Recommended

Ill take one for the team and give it a go

Was this reply helpful? Yes No
Colee81
Level 2
29 24 0 4
Message 48 of 51
Flag Post
HP Recommended

Looking forward to hearing about your results.

 

I went ahead and purchased an 11th-gen Spectre 13 in the meanwhile, and this machine does not experience the issue.

Was this reply helpful? Yes No
JackFabian
Level 1
8 7 0 1
Message 49 of 51
Flag Post
HP Recommended

I had no luck with the upgraded version of the bios. Enjoy your new hardware.

Was this reply helpful? Yes No
Colee81
Level 2
29 24 0 4
Message 50 of 51
Flag Post
HP Recommended

☹️

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation