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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
myersj
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Spectre x360 15t - Won't power up or charge

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Spectre x360 Convertible 15t-ch000
Microsoft Windows 10 (64-bit)

I tried to wake my 2018 Spectre x360 15t from hibernation and found that it would not power up.  The light near the charger does not light up when plugged in, but the same charger works with my work laptop so I know it is not the problem.  The number of unresolved similar posts has me concerned, but I'm cautiously hopeful that someone here will be able to help me out.

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myersj
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x360_motherboard.jpg

While opening the laptop to inspect the battery, I noticed that there was some discoloration.  A closer look shows that this component failed and heated enough to melt the surrounding plastic.  I've never seen anything like this before on a < 3 year old computer.  Not real impressed HP.

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praveenbv
HP Support Agent
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Hi @myersj

 

Welcome to the HP Support Community.  

 

Please Stop using the notebook and disconnect the power from the wall outlet. 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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myersj
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As an update to this for anyone who finds it in the future:

There were a couple of private messages exchanged, but they amounted to me getting a message that it had been brought to the attention of "an appropriate team within HP".  I never received an actual message from said team, but I got a repeat of the same (apparently form) message about bringing it to their attention several times when I asked why I hadn't heard anything.  Finally, I was asked to please accept this message as a solution to my problem, and I received no further responses to my inquiries.

 

I'm pretty much giving up on this, but I'll never buy another HP product again.  If you're lucky enough to be browsing these forums before you decide on your purchase, take warning.

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