05-04-2017 07:52 AM - edited 05-04-2017 07:56 AM
A few days ago while I`m working on my laptop I noticed that it stopped charging, there was a message: "Plugged in, not charging". I tried to charge it with a different( 100% working charger) and it didn`t help. After I unplugged the chargers I noticed that the charging led keeps lighting even though it shouldn`t.
The next day I tried to go over the steps of a soultion that an HP tech guy suggested here in the forums:
Step 1. Go to Device Manager
Step 2. Select Batteries
Step 3. Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there
Step 4. Click Uninstall
Step 5. At the prompt put a check in the box to remove the current driver
Step 6. Shutdown the computer
Step 7: Remove the battery for minute and then put it back in
It seemed like the solution worked cause the charging led started to work properly and while the laptop was on there was the normal message: "Charging", even though it didn`t charge, I saw the battery drains as the percents go lower and lower every couple of minutes.
Now, I don`t have any more battery left and when I plug it in nothing happens and the led doesn`t work anymore.
Please help me. I really don`t know how it happened, this latop is less than 2 years old and I rearly use it so there isn`t any chance that the battery is dead.
05-05-2017 03:03 PM
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I understand you are having charging issue on your new HP Spectre notebook. Don't worry as I have few suggestions which should help to resolve this issue,
In the meantime, let's try these steps here:
Unplug the charge and use the laptop until the battery drains to 15%.
Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,
Restart the computer and the issue should be fixed.
Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.
I would suggest please update the BIOS on your PC and check if it helps.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you.
If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.
And I Hope you have a good day, Ahead.
I am an HP Employee
05-07-2017 07:36 AM
Thanks for your reply but nothing helped.
I can't do most of the things cause my battery is dead (it`s at 0%). Tried to check if my battery is part of the general recall but it`s not.
I also tried already to work without the battery (I disconnected it) and plugged in the AC adapter but it worked only once and after about 1min the computer just died, from then I can`t do this anymore so no matter if the battery is plugged in or not the computer won`t power up with the AC adapter plugged in and also the power led won`t turn on no matter what.
Is there any chance that the problem is the power connecter on the laptop? I saw in a few posts that people had a torn wire there (I attached a photo) and it caused all these problems but I can`t reach there and verify the physical condition of the plug. Do you have any manual that I can use on how to open the laptop till I get to the power connector?
05-07-2017 09:38 AM
Thank you for replying,
I appreciate your time and efforts,
As I understand you have already tried all the steps suggested as well as using an alternative power connector and still having an issue, I would suggest this could be a hardware failure. I would recommend you contact our HP phone support for available hardware options. If your product is out of warranty please choose paid options to get the tech support number.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.
They will be happy to assist you immediately.
Keep me posted for any other assistance,
I am an HP Employee
05-07-2017 10:35 AM
Just tell me please if the following photos tell that I need to replace my motherboard.
I already saw here in the forums more than 50 people with the same problem ( burned motherboard) and the fix should be about $350-$500 if I ran out of warranty.
I`m not going to pay this amount of money as it's a lot! and I`m not sure if it won`t happen again as it seems like a really common problem.
Waiting for your reply.
As you can see in the photos, it seems like the sticker on the motherboard was burned.
05-07-2017 03:14 PM
Thanks for the update,
I did go through the photos and this definitely looks like a hardware issue, I would suggest you contact our HP phone support for available repair options. If your product is out of warranty please choose paid options to get the tech support number.
Please follow the link provided in the previous post to get the tech support number.
I hope this helps. Let me know if you need any further assistance. I'll be more than happy to help.
I am an HP Employee