Spectre x360 Motherboard Burnt

[cerealbatman]

Hello,

            I bought this HP laptop certified refurbished, and unfortunately had been having issues with it from DAY 1, before I was able to even download a single program onto the computer.  Even though my computer was still under warranty, the HP Support team did nothing to help me except send me Windows OS on a flashdrive, which didn't solve any of my problems.  They would take forever to get back to me until my laptop was out of the warranty period, and after that was up I was still left with a broken laptop. So I have been using a broken laptop for years now, with BSODs daily.  Very disappointed by this considering I spent over $1000 on the Spectre. Although it had a lot of issues, it was still (somewhat) useable.  However, yesterday the laptops stopped working altogether.  There was a burning smell, and I was concerned it was on fire or was going to explode!  I've done a hard reset, and other suggested troubleshooting, but nothing has even made the laptop turn on.  However, after reading about how common the burned motherboard issue is, I am too afraid to touch it, and have placed it out of reach of anything/anyone that it could cause damage to.  Considering the initial issues with this laptop, and now the motherboard burning, I have safety concerns with the computer.  I am not sure what to do; I spent a lot of money on this laptop, only to never be able to enjoy it, and HP letting me down continuously.

[Huffer]

Can we maybe have the full model or product number?

https://support.hp.com/us-en/document/c00033108

[cerealbatman]

Hello thank you for your reply!  The product is the HP Spectre x360 15-bl075nr

The Product ID is Z4Z37UA

[Huffer]

Tried to escalate your issue to HP Support for private attention so let's wait and see if that pans out. 

[cerealbatman]

Thank you very much for your time!

[asmita6658]

Hi @cerealbatman

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