Spectre x360 Motherboard Fried

[Clplusjb]

I bought my laptop for college and beyond a couple years ago as it was advertised for its sturdiness and longevity. I haven’t even made it through college yet and the motherboard is already overheated and fried?? I  use the laptop for simple things like note taking, no reason the motherboard should have overheated. I was looking through the forums and it seems like a lot of customers have had this issue, yet the laptops are still being made with the overheating issue not taken into account and resolved. If I wanted a laptop for only a couple years, I wouldn’t have paid this much money for it. I’ve been trying to reach customer support so I can speak to someone about my option. I can’t seem to find an email or contact anyone without purchasing a new support warranty? Please let me know what you did to reach out to tech or customer support, or if anyone can point me towards the right direction. Thank you!

[Echo_Lake]

@Clplusjb

Welcome to the HP Support Community!

I want to thank you for taking the time to speak to us today.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[Clplusjb]

@Echo_Lake

Hi, I have not received any communication from them. I really need my laptop fixed soon for school. 

[Clplusjb]

@Echo_Lake 

It's been  over a week and no one has contacted me. I am also unable to find tech support phone number on the HP website. I really need my laptop fixed so I can continue with my schoolwork.