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Message 1 of 4
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Spectre x360 NO LONGER CHARGING (through type-c ports)

HP Recommended
Spectre x360 (2017)
Microsoft Windows 10 (64-bit)

In the past 4-5 months my laptop has developed inconsistent charging through the type-c posts. Sometimes it charges, sometimes it doesn't. There is not damage to the type-c ports, and I have 4-5 type-c chargers and they all succumb to the sporadic charging issue. From what I can tell, this is a common defect with HP these days (usually a software thing from what I can tell, not a hardware thing),  It is an infuriating problem, lessened only by COVID halting all of my coffee shop activity. Please advise a fix. Thank you in advance!

 

Model: Spectre x360 Convertible 13-ae0xx

 

 

 

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@CTJP

 

I reviewed your post and I understand that the battery is not getting charged correctly through the USB C port.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the chipset driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then run a test on the USB C port and the battery following the steps in the below article.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Message 3 of 4
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HP Recommended

While I updated the suggested drivers and Bios, that has not solved the sketchy charging. I also the hardware tests and nothing came up as broken. Please advise further! 

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HP Support Agent
HP Support Agent
25,874 25,860 1,719 2,361
Message 4 of 4
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@CTJP

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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