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Spectre x360 - Shape Deformation (Swollen battery?)

HP Recommended
Spectre x360 13-4002dx
Microsoft Windows 10 (64-bit)

Hi,

I'm having a shape deformation of the body of my spectre x360. It's the bottom area, right under the keyboard.

I have noticed a minor deformation a few month ago, and ignored it since I thought it's due to heating... But now the lower plastic starts to separate from the upper keyboard, and I wonder if that's a swollen battery. Is this the area where the battery is (right under the mouse pad)? Should I order a new battery or it might be something else?

Wanted to consult before I'm ordering a new battery.

Thanks!

EDIT: I also checked the battery status using the HP tool, it says everything is OK.

 

20200628_172352.jpg20200628_172400.jpg20200628_172342.jpg

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HP Recommended

Hi @Dorinz

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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HP Recommended

That is almost definitely a swollen battery. Just removed mine after it started pushing the track pad through the case. The battery status program read mine as functioning normally as it did for you, however it was surely not. 

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