Spectre x360 laptop: no power on battery

[sj35]

Hi, I have had my spectre x360 13-4108na laptop since October 2015. A couple of days ago, I noticed that the laptop will no longer stay on if disconnected from the mains power. The battery level indicator is stuck on 93%, but will not provide any power. It's working fine with mains power.

I have run a battery test using the HP utility, and that states that the battery is OK.

If I replace the battery, will the problem be sorted?

I can't find the replacement battery part for this laptop? Can anyone help?

Thanks,

SJ

[Echo_Lake]

@sj35

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Did you try another charger?
• Does the notebook shut down immediately (right after you unplug the charger)?
• Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. If the issue persists, follow next steps.

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test:

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

• In the Component Tests menu, click Power, and then click an AC Adapter Test.
• Click Run once.
• The AC Adapter Test begins.
• When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

1. In the Component Tests menu, click Power, and then click Battery.
2. Click Run once. The Battery Test begins.
3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

If the test passes, continue with these steps:

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

• If possible, try an alternate charger.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[sj35]

Hello Echo_Lake,

Many thanks for the various suggestions. I ran most of the tests that you suggested, and the one below seems to be the key one:

Hardware diagnostics test on battery

When I ran the hardware diagnostics test on battery, I came across the following message:

Battery Check: Primary - Replace (42)

FAILURE ID: U8FB3F-7NUA2U-MFPWMF-C0FT03

Component Test: FAILED

On the Battery Information page:

Device Name: PK03056XL

So, I am assuming that the battery needs to be replaced?

Interestingly, the fail message never showed up whenever I ran the battery test through the HP utility app! When doing the test through the HP utility app, the status was always "PASSED".

Assuming the battery needs replacing, would I search for the model number above next to the Device Name? Or is there another model number for the replacement battery?

Many thanks,

shj

[Echo_Lake · Accepted solution]

@sj35

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. As per the failure ID battery needs to replaced. 

After reading your post, I did go through the Product specifications of your product and found that you have 3-cell, 56 Wh Li-ion polymer installed on the PC.

Here is the battery spare part number: 789116-005 and it's a universal part you can shop one from Amazon store: https://www.amazon.com/Genuine-HP-Spectre-Battery-789116-005/dp/B0743GHDR9?tag=incepin-20

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[sj35]

Echo_Lake,

I have ordered the replacement battery.

Many thanks for your help. 

[Echo_Lake]

@sj35

Thank you for posting back.

Please feel free to contact us here anytime you need any further assistance.