07-07-2019 09:32 AM
I received my Spectre x360 as a birthday gift just over 15 months ago and yesterday when I went to turn it on nothing worked. The laptop was plugged in but the light indicating that it was charging was not lit. I switched charging cables with another HP cable for the same type of laptop and the same result. I took the laptop back to Best Buy and they told me that the warranty had expired and that I would have to pay for a new motherboard since the laptop was out of warranty by 3 months. This laptop costs over $1200 and now I have to pay an additional $300-$400 to have it fixed. After reading through this forum, this seems to be a common issue with these laptops and people experiencing malfunctioning motherboards. This type of problem should have been considered a recall. The fact that a $1200 laptop fails after 15 months of occasional use is very bothersome and to have to pay additional money to have a design flaw fixed shortly after the warranty expires is even more frustrating.
07-07-2019 10:28 AM
Hi I got same issue,,, I try to call HP support they make some diagnostic but didn't found nothing extra ,,just need to be replace motherboard+cpu which are cost 255£(just)Haha,,,guy from HP on call just give me tips, try to make recovery and I will see if it's still some issue,,,so I try and I'm now stuck in recovery mode ,,,restoration incompleted,,,Haha,,i try to install linux and make some cpu and other stress test I decide that really needs to be replace motherboard+cpu,,tips for you :try to cal HP support and you will se what they will found and how much will cost repairs ,,
07-07-2019 11:31 AM
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