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HP Recommended
Spectre x360 13"
Microsoft Windows 10 (64-bit)

Just like a lot of people in here I am also now stuck with a computer that won't charge or turn on.

It completely fine 3 days ago, and I am not even a heavy user, then, today, gone.

I read many posts in this forum and I am very discouraged by what I saw.

It looks like HP won't stand behind a chronic issue with this model, on the contrary,it will force us to spend even more to get it fixed by them. 

I have this computer for about 2 years.

If there is anyone from HP actually reading this, it would be helpful to get something other than spending $600 more to get it working.

2 REPLIES 2
HP Recommended

@Ninocalifa


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please perform a Power Drain and check if that helps. Link: https://support.hp.com/in-en/document/c01684768

 

If the issue persists please contact HP Support in your region for Service Options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

HP Recommended

I cannot turn it on. The computer is totally bricked right now.
Again, like everybody else here has been saying, contacting HP support with an out of warranty product is a waste of time as they will charge $600 to fix and that is just not an option for me
This is an issue with this SKU and is very common. HP should actually perform some kind of recall to fix it

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.