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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-19-2013 01:19 PM

HP Recommended

Hi,

 

HP ENVY m6 Notebook PC

Windows 8 64-bit 

8GB RAM (2x 4GB)

 

I was having a lot of Blue Screen errors so I did a startup diagnostics by pressin F2 at system boot and this is what I found:

 

Start-Up Test

Processor Check: PASSED

Memory Test: FAILED

Start-Up Test: FAILED

Fail ID: U08K9R-6AE6S3-XD7X1F-407X03

Product: C2C18EA#ABU
Memory Module

 

Any suggestions?

 

 

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-19-2013 01:28 PM

HP Recommended

Hello Rahat,

 

The Startup diagnostics is buit to check if there is any hardware issues with the computer.  The Memory test has failed which means that one of the Memory Modules on the computer has failed and needs to be replaced.

 

If the computer is in warranty, I would suggest that you get in touch with the HP Service Center and get this fixed.

 

 

Regards

MathewT

MathewT
I am an HP Employee 

View solution in original post

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4 REPLIES 4

‎11-19-2013 01:28 PM

HP Recommended

Hello Rahat,

 

The Startup diagnostics is buit to check if there is any hardware issues with the computer.  The Memory test has failed which means that one of the Memory Modules on the computer has failed and needs to be replaced.

 

If the computer is in warranty, I would suggest that you get in touch with the HP Service Center and get this fixed.

 

 

Regards

MathewT

MathewT
I am an HP Employee 

Was this reply helpful? Yes No

‎11-19-2013 10:49 PM

HP Recommended
Thank you Mathew for your prompt response.
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‎11-20-2013 12:48 PM

HP Recommended

You are Always Welcome :generic:

MathewT
I am an HP Employee 

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‎03-01-2014 09:16 PM

HP Recommended
Hi
I have hp pavillion g4 and when I start my laptop it says cooling fan not working properly when I perform startup test it says memory test failed
Please help
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