07-22-2016 10:16 AM - edited 07-22-2016 10:18 AM
I am using HP Pavilion dm4 Notebook with Windows 10 Home Edition installed.
HD: TOSHIBA MK6465GSX [Hard drive] (640.13 GB)
Recently my laptop started to reboot frequently with some error, overheating and DISK usage always 100%...
I have tried to format the hard drive and tried to re-install it with Windows 10 boot-up disk.
But it is not responding even for the F11 - System recovery option to format it.
I have then tried to run the HP - System Diagonistics with running the "Start-up Test" first.
The result is as below:
Memory Test: PASSED
SMART Check: PASSED
Short DST: FAILED
Hard Disk 1
As it looks like Hard Disk issue, I ran the "Hard-Disk Test", but Hard-disk test shows all are PASSED.
It is confusing whether it is really Hard drive issue?
Do I need to replace the Hard drive?
If so, can I go for any hard drive or only Toshiba? any issue in using other HD will have any issue with my mother board?
07-22-2016 12:38 PM
Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and need to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.
In the US:
or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
Basically any standard HDD can do the job but it is much better to use same brand to avoid compatible, if any.
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