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danello
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Static/Sparking Noise HP Envy x360

ENVY x360 - 15-bq100nl
Microsoft Windows 10 (64-bit)

Hi,

 

I see someone had the same issue, but I don't see any solution yet.

 

Here's the link to the old thread, which has actually been closed by HP:

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Static-Sparking-Noise-HP-Envy-...

 

Could anybody give me real help on this?

 

I opened this laptop a dozen times, and there's nothing that makes me figure out how to solve it.

 

Thanks in advance.

 

Danilo

 

 

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Static/Sparking Noise HP Envy x360

@danello

 

Have you tried updating the BIOS already?

 

If the issue persists after the BIOS update, please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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danello
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Static/Sparking Noise HP Envy x360

It's not anymore covered by warranty from HP, I have to check if the seller might provide it.

 

And yes, bios is up to date.

 

I just can't figure out where it exactly comes from, and why this random...

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Static/Sparking Noise HP Envy x360

@danello

 

Even if the warranty expired you can still get it serviced by HP if you wish but there will be charges

 

I have sent you a private message with the direct number for HP Support 

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you


 

KrazyToad
I Am An HP Employee

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