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Message 1 of 2
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HP Recommended

Static is causing ENVY to shut down

Envy Notebook
Microsoft Windows 10 (64-bit)

I just got this notebook for Christmas and with the exception of one ded cell on the HP boot screen I really do not have any complaints...except 1.  When I touch the computer keyboard area I get a shock and it shuts down immediately.  I have been using a rubber glove to try to stop it  and it has helped but is still an issue.  I am just afraid that one time when it does this it will never turn back on or will not boot correctly.  I looked at the archived posts for this issue but they are several years old.  Is the resolution still the same?  I wanted to make sure I got this addressed as soon as possible.

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Message 2 of 2
Flag Post
HP Recommended

Static is causing ENVY to shut down

I would definitely contact HP for warranty service. If you do not have the number in the paperwork open HP Support Assistant on laptop and click tab at top-Support.

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