cancel
Showing results for 
Search instead for 
Did you mean: 
zwicks01
New member
1 0 0 0
Message 1 of 2
135
Flag Post
HP Recommended

Static is causing ENVY to shut down

Envy Notebook
Microsoft Windows 10 (64-bit)

I just got this notebook for Christmas and with the exception of one ded cell on the HP boot screen I really do not have any complaints...except 1.  When I touch the computer keyboard area I get a shock and it shuts down immediately.  I have been using a rubber glove to try to stop it  and it has helped but is still an issue.  I am just afraid that one time when it does this it will never turn back on or will not boot correctly.  I looked at the archived posts for this issue but they are several years old.  Is the resolution still the same?  I wanted to make sure I got this addressed as soon as possible.

1 REPLY 1
Level 17
Level 17
44,683 38,140 3,339 14,029
Message 2 of 2
112
Flag Post
HP Recommended

Static is causing ENVY to shut down

I would definitely contact HP for warranty service. If you do not have the number in the paperwork open HP Support Assistant on laptop and click tab at top-Support.

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation