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Status of my laptop says "Needs troubleshooting" and "driver is unavailable".

HP Recommended
Envy M2Z39EA
Microsoft Windows 10 (32-bit)

Status of my laptop says "Needs troubleshooting" and "driver is unavailable".  I've tried everything I know but nothing seems to fix this.  About 8 weeks ago Microsoft reinstalled Windows 10 to the latest version as the laptop would not upgrade.

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Message 2 of 2
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HP Recommended


Let's start by find out what Win10 version your laptop is actually running.


To do this, enter "winver" (without the quotes) in the search area and report back what the window shows.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

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