03-07-2019 11:13 AM
I would like to find out how can I get a solution from a HP representative that actually cares about the clients and giving a good service and good product. The sad story is that my HP Spectre spontanously burned itself some time ago. The motherboard had to be replaced. Supposedly it has been repaired but 3 months and 2 weeks after it has stopped to work again. I have followed the instructions of customer service representative over the phone and he said probably it is the motherboard. Now they are refusing to fix it because the warranty for the product reparations is 3 months and because it has been 3 months and 2 weeks they are not obliged to fix it again. So nobody wants to take responsibility for poor reparation (or maybe the part was bad?) and its totally fine to have a new motherboard dead after 3 month and 2 weeks.
So how much probability there is that the motherboard fails two times? Looks to me that the computer has some fabrication defect and they just pretended to fix.
Funny thing is they suggested they can fix it if I pay, but honestly to pay for another motherboard that is not sure to make it even 4 months seem like a joke.
First question: Is there anybody on the forum that had some similar problems and can give me some advise on the issue?
Second question: Is there any HP representative that thinks this kind of problems is not normal when you are buying a PREMIUM DEVICE. Some good will and caring for client satisfaction surely wont hurt the company...
I am confused why my recent post has been deleted?