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OMEN by HP - 15-dc0029np
Microsoft Windows 10 (64-bit)

Hi

i have the same issue reported here: 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Strange-noise-from-HP-Omen-lap...

And i've updated all drivers, including the chipset ones, but the noise is still here whenever i connect the power plug. It is not loud, but it is noticeable in a quiet room when the fans are not on. Im  not really sure what else to do. 

Any answer is appreciate

Daniel

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@danim60

 

As you mentioned the issue started after some driver updates, It could be a Software related issue

 

Since this is a new Notebook, I suggest you perform a reset and that will help us narrow down the issue

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

 

Keep me posted 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@danim60

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
 

I have gone through your Post and would like to help

 

Did you get a chance to try with a different Ac Adapter? Does the performance drop when the noise starts?


I suggest you download the BIOS from this Link: https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-15-dc0000-laptop-pc/20329817/model/24596...

 

Let me know how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

HP Recommended

Hi,

thank you for replying. I forgot to mention that I already had done some troubleshooting, including updating the BIOS. The sound has gone quieter, but it's still present. 

Since this is the only HP laptop I own, I cant test it with another powerbrick, but i dont believe that is the issue since I got the laptop less than a week ago and it didnt made any noise then. It started after I updated some drivers. 
No, the performance stays the exact same. 
If there is anything else I can try to do, please share it, i would appreciate it

 

Thanks again for the reply

HP Recommended

@danim60

 

As you mentioned the issue started after some driver updates, It could be a Software related issue

 

Since this is a new Notebook, I suggest you perform a reset and that will help us narrow down the issue

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

 

Keep me posted 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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