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09-19-2020 01:54 PM - edited 09-19-2020 02:02 PM
Product: OMEN Laptop 15-ek0003
Operating System: Microsoft Windows 10 (64-bit)
Today i noticed that it makes strange noises when my computer is idle and its fans are not running. I think the sound comes out from the middle part under the case ( I think under the cooling pipes, I marked area in the picture )
imgur link : https://imgur.com/tyXhEJr
, also I recorded the sound with the phone microphone, you can listen to the soundcloud. Link: https://soundcloud.com/kadircanbozkurt/hp-omen-15-ek0003
( I recorded the microphone quite closely, but if you don't hear the please increse volume until hear the weird sound ). I don't have a hard drive in my computer and I have no idea what sounds other components are make. I really wonder where this sound coming from and why. Is there a problem with my device ?
5 REPLIES 5
09-22-2020 12:58 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
- Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.
For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.
- After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
- Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.
For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.
- In some cases, updating the BIOS might help prevent this error from occurring. For more information on how to update the BIOS, see Updating the BIOS.
Hope this helps! Keep me posted for further assistance.
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