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Stuck service door on HP ENVY 15-j151ea

HP Recommended
HP ENVY 15 -j151ea
Microsoft Windows 8.1 (64-bit)

I'm having some issues with my laptop HP envy 15-j151ea. Following some troubleshooting guides, the next step is to check the seating of the components behind the service door. However I cannot get it open.

 

I've removed the battery without problems and the screw to the service door is removed. Exactly as described in the Maintenance and Service Guide for this laptop. Then following the guide "Lift the rear edge of the service door (2) and swing it up and forward until it disengages from the computer" I can only lift the door where the screw is attached by roughly 3-4mm before it won't lift any further. The rear edge seems to be caught at 2-3 points further along the rear edge.

 

Any advice for unsticking the door? I don't want to use too much force and break the plastic.

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@rosach Welcome to HP Community!

 

I understand that the Stuck service door on HP ENVY 15-j151ea.

 

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

 

Or you can conatct the local service center for repair 

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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