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Awesoma
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Sudden fps drop/stuttering while gaming in HP Pavilion 15

HP Recommended
Pavilion 15-cu0xxx
Microsoft Windows 10 (64-bit)

I bought my Hp pavilion 15 laptop almost 2 years ago. Recently, it so happens that while gaming, I face sudden fps(harshly) drops for like 5-10 sec in every 2-3 min while playing a game. Rest of the time it runs smoothly.  It didn't use to do so in the beginning. its not a problem with disk spaces/memory. My graphics drivers are updated as well. I suspect it has something to do with my gpu itself. Any help would be really appreciated. 

specs:

Intel(R) UHD Graphics 620, AMD Radeon R7 M440

8 GB RAM
intel core i7 8th gen, 1.8 GHz

 

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Awesoma

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Awesoma
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Message 3 of 4
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thank you for your suggestion. I did everything as you said. But unfortunately it didn't really work out for me. any other suggestion would really help me

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Echo_Lake
HP Support Agent
HP Support Agent
21,263 21,222 926 973
Message 4 of 4
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@Awesoma

Thank you for posting back. 

 

I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

 

Keep me posted for further assistance

ECHO_LAKE
I am an HP Employee

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