I'm new to the community. I have had a client who has well over 500 HP laptops. During the past 12-16 months we have had about 20 laptops (Spectres and Probooks) experiencing swelling batteries in devices 1 to 2 years old (some newer) which then cause the case to severely separate. I've seen some of the older posts but wanted to if anyone had any success with HP in replacing the laptops, not just the battery?
Due to this issue my customer will no longer purchase HP and has started buying Dell - over 80 in the past 4 months.
I've had battery swelling on several laptops, HP and others in my office and never has it destroyed the laptop to where it needed to be replaced. Just replace the battery. Your customer is going to find that batteries in Dell laptops may also swell. Good luck.
Hi @LordofthePines, Welcome to the HP Support Community.
Apologies for all the inconvenience
Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue, and in order to fix this issue, your computer needs to be serviced. As we have limited support boundaries in the support community as of now,
As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
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