02-17-2020 10:03 AM
I have a HP Pavilion 15-aw068nr. I went to use it this morning and noticed that the left side of the keyboard is deformed. Curved outward like the battery is swelling.
I ran the HP battery recall utility and it said that the battery was not under recall. Warrenty is expired since I've had this laptop since December 2016.
Help! What are my options here? I don't mind opening the laptop to replace the battery myself if I can get ahold of one.
Solved! Go to Solution.
02-17-2020 10:51 AM
You are correct:
Replacing the battery is the only viable option.
Although the data says the swollen battery is not dangerous, the stress on surrounding components can indeed further damage the computer. You do want to remove the battery from the case.
Part number(s) and illustrated replacement procedure - Page 30
Description Spare part number
Battery 2C 41WH 5.36Ah LI BP02042XL-PR 849909-855
Battery cable 856351-001
Although listed in the Parts, this item is not shown as available from HP.
Please find and purchase the part from a reputable merchant in your region.
Lots of additional information - FYI ...
Product introduced mid-2016
Things that are the Battery
What is included…
- What you need to know, including important information about the Battery Recall program
- What you can try, including: Calibration, Component Testing, Contributions – Solutions
- Various options, including: Purchase and Replacement
If the battery is bloated, there is no fix except to remove and replace the battery.
Read important information about battery recall.
- If your battery is impacted, follow the instructions to contact HP.
If your battery is not impacted by the recall:
- Read the sections for information. For example, run calibration and / or component tests on battery / AC adapter (charger)
- If necessary, purchase and install a replacement battery
Recalls and Advisories
Product Recalls – Please READ
Important Update: Expansion of the Battery Safety Recall and Replacement Program for HP Notebook Computers and Mobile Workstations announced in January 2018 – Additional Batteries Affected
HP urges customers to recheck all potentially affected products
In cooperation with various government regulatory agencies HP has announced an expansion of its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries announced in January 2018. The potentially affected batteries may have been shipped with certain HP notebook computers and mobile workstations sold worldwide from December 2015 through April 2018.
The batteries have the potential to overheat, posing a fire and burn hazard to customers. It is essential that you check or recheck your battery, even if you did so previously and were informed that it was not affected.
HP’s primary concern is for the safety of our customers. Because these batteries pose a fire and burn hazard, it is essential to visit the HP Battery Recall website at www.hp.com/go/batteryprogram2018 as soon as possible and check your battery.
Partial Excerpt from the August 2019 Expansion Notification:
In August 2019, HP expanded its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries which was announced in January 2018 and expanded in January 2019.
HP Support Community
Recalls - Devices / components eligible for Recall replacement are not subject to warranty status.
HP – Replacement and Product Recalls - Latest Information
From HP - Important Information
"Fat" Battery / Bloated Battery / Swollen Battery
- If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.
- There are no other remedies, tests, or useful options.
Warranty Check – Contact HP
If the battery is failing (or has failed) and the computer is within the Warranty Period, contact HP Technical Support.
“Everywhere” Contact Information - HP Technical Support
Open > HP World-Wide Support
Select your region and follow the prompts
Where to Find Additional Information about your device
Check your computer’s Website Support for important advisories and bulletins
Category "Bulletins and Advisories" (wording may vary)
NOTE: If the single-system-check fails to find your device, use the "multiple devices" method to
check single or multiple devices.
- If necessary, Select your Country on the main website page
- Scroll down > To the right of Check multiple warranties, Click Continue
- Enter the Serial Number and Country for one or more devices / systems to be checked
- Check the box to verify you are "Not a robot"
- Click Submit (at bottom of list entries)
- When the page opens, Click View Details
NOTE: The online database results do not impact the actual contract.
Information / Tests
HP Community thread on the subject
Article that explains Smart Battery Technology
Battery use and care, how batteries perform over time, and expected battery life
Battery will not charge when system is warm to hot
If the “not charging” issue is (only) apparent when the system is running hot (or near that point), the battery and charge system are likely overheated as well – the charge system will resume operation when the computer cools down. Short Version: An overheated battery / computer / charging-system will not charge the battery – this is normal behavior.
Battery seems “stuck” in a particular charge setting
The battery might be OK and just need calibration (balance / set).
The steps to check / calibrate / replace the battery are included in this document:
And / Or
Document includes information and link for testing the hardware using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.
Tips for extending / improving battery service
Run Component Tests – How to
Contributed by Wes_notebooks
Documents and Reference
This document is for HP notebook PCs that have a removable battery.
If the adapter fails it will not power the notebook.
Oddities and Contributions
- Fix (High) Contrast (on computer screen)
Contributed by Pantopia
Unplug charging cable, wait a few seconds, plug in cable.
- Battery at 100% but shuts off when unplugged (results unconfirmed at this writing)
Contributed by Rcamp48
Test system: HP Elite Pad 900 G1
Setup: Tablet connected to docking station
Symptoms: Shows 100% charge in battery – computer shuts off as soon as unplugged
Test (Solution): Press and hold Power button and Reset button at the same time
Related to Microsoft ACPI Compliant Control
Battery does not charge, possibly after Microsoft Updates (issue has been reported at least back to 2011)
Test system: Pavilion Notebook
Contributed by Jeanydo
Symptoms: Battery stops charging – no known issues with battery or charger – Windows 7 through 10 (at least)
Control Panel > icon view > Device Manager > Open Batteries > Right-Click “Microsoft ACPI-Compliant Control Method Battery" > Uninstall > tab Action > Check for hardware changes (reinstalls the driver)
Symptoms: Battery charges to 100% - notebook shuts down when battery dips to 50%. Battery Diagnostics “cancel” (do not complete)
Test System: HP Notebook 15-bs0xx
Contributed by Riddle_Decipher
Solution (Paraphrased content)
- Unplug the charger
- Switch off the computer for 30 minutes, boot / start the computer, and log in
- Control Panel > icon view > Device Manager > Open Batteries > Right-Click “Microsoft ACPI-Compliant Control Method Battery" > Uninstall > Remove existing driver
- Shut down the computer
- If the battery is removable, remove the battery for one minute > Replace battery (Skip for non-removable battery)
- Start the computer and log in
- Control Panel > icon view > Device Manager > Open Batteries > Right-Click “Microsoft ACPI-Compliant Control Method Battery" > tab Action > Check for hardware changes (reinstalls the driver)
- If you determine that you need to purchase a battery, AC adapter, or power cord for your computer, check for the part(s) in HP PartSurfer.
- If / When you know the battery type / part number, you may check for the battery at the Parts Store
- If the part is not available from HP, use your search engine to find – and purchase - the part in your region.
HP Document: HP Notebook PCs - Purchasing a Replacement Battery
Find your Product , Part(s), and Replacement Procedure
Open Support Home
- Enter the full model name
- When the website opens, select category Manuals
- Look for and open the Maintenance and Service guide for your computer
- The exact name of the document varies, though usually the word "service" or "maintenance" is included in the name.
- The "Service Guide" and "User Guide" are not the same documents.
- Part numbers and replacement procedure are listed in the component replacement section (wording varies)
Check for parts at the PartSurfer Website / HP Parts Store
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
NOTE >> Parts marked as "n/a" are not available from HP.
Parts marked as available for purchase might be available from: HP Parts Store
If HP does not provide the part for retail purchase,
Use your search engine to find the part number at your favorite online store.
Reference and Resources – Places to find help and learn about your Device
Clarification of terms and "what the device can do" (Specifications)
NOTE: Content depends on device type and Operating System
HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
Open Support Home
Enter the name of your device
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.
02-18-2020 02:07 PM
@Walter2020 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.
Although, I'll need some private information from you in order to create a case for you.
Please look for a private message requesting additional information.
Keep in mind not to publicly post personal information (serial numbers, case details, etc...).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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