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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-16-2015 06:50 PM

HP Recommended
Product: Pavilion dv7-4183cl Notebook
Operating System: Microsoft Windows 10 (64-bit)

The finger swipe worked fine until I update to Windows 10 from Windows 7.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-16-2015 08:45 PM

HP Recommended

Hi

 

Try this : 

 

 

  • Go to Device manager
  • The sensor should show up under the Biometrics
  • Uninstall the device and check the box for deleting the driver
  • Click the Scan for hardware changes button and it may pop up again but with a different driver
  • Repeat step 3 until you can no longer uninstall and delete the driver -- Mine ended up to be "Synaptics FP Sensors (WBF) (PID=003f)"
  • Restart the laptop
  • When back in Windows, go to Settings->Accounts->Sign-In Options

 

Let us know how it goes!

"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-16-2015 08:45 PM

HP Recommended

Hi

 

Try this : 

 

 

  • Go to Device manager
  • The sensor should show up under the Biometrics
  • Uninstall the device and check the box for deleting the driver
  • Click the Scan for hardware changes button and it may pop up again but with a different driver
  • Repeat step 3 until you can no longer uninstall and delete the driver -- Mine ended up to be "Synaptics FP Sensors (WBF) (PID=003f)"
  • Restart the laptop
  • When back in Windows, go to Settings->Accounts->Sign-In Options

 

Let us know how it goes!

"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath
Was this reply helpful? Yes No

‎08-24-2015 08:24 AM

HP Recommended

I got it and it works great. 

Was this reply helpful? Yes No

‎08-24-2015 08:25 AM

HP Recommended

Oh! I see now that you can add another person so I will try and get my wife to do it. 

Was this reply helpful? Yes No
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