06-16-2019 07:28 PM
i bought HP Pavilion Dv7-1640sb like 6 months ago. it has 8 gb rams. intel core i7-2630QM CPU and two graphics card. everything works fine i downloaded all the needed drivers etc... i used it for a bit then i noticed that whenever i try to play a game like csgo or crossfire etc... the fps always below 50 which is impossible. i done some research to find out that whenever i run a game it uses the intel graphics card not the radeon [ i have AMD Radeon HD 7400M Series and intel HD Graphics Family ( Intel 3000HD ) ] i've tried uninstalling all the drivers and reinstalling them again. didn't work. i tried disabling the intel card in device manager and still didn't work for some reason. i'm 100% sure that i have latest drivers. i started searching about how to switch between the cards and found that i need to change it from the BIOS from dynamic to fixed. i didn't have the latest bios so i had to upgrade it. i done it and switched it to fixed. but that did not help i set everything on the ccc to maximum performance but it's still the same whenever i start a game it nevers passes 50 fps infact it gets lower. please help i went in the forum and tried all the related posts but can't manage to do it.
06-19-2019 03:39 AM
Welcome to the HP Support Community.
To better assist - Are you experiencing this issue when computer is plugged in as well?
While you respond to that, refer to this document to know more.
Hope this helps! Keep me posted.
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06-19-2019 02:03 PM
@asmita6658 yes i'm having the problem when the laptop is plugged in too and still couldn't find a s olution please help 🙂 https://support.hp.com/in-en/document/c03048374 i already done what's inside this link but it still uses intel graphic card
06-20-2019 06:07 AM
I'd suggest backing-up the data and try re-installing the operating system -
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F11 once for System Recovery.
4) Choose the Keyboard Layout.
5) Click on Troubleshoot.
6) Go to Recovery Manager and click on System Recovery.
Let me know.
I am an HP Employee