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‎10-13-2020 05:04 AM - edited ‎10-13-2020 05:13 AM

HP Recommended
Product: HP OMEN 17-232nf
Operating System: Microsoft Windows 10 (64-bit)

My HP Omen 17-w232nf laptop is severely swollen near the trackpad and the touchpad. I read some threads on HP's forum and I'm assuming that the battery has swollen which is a well known dangerous safety hazard (see below in the links) from HP.

 

I've never seen such thing happening with my previous laptops : a sony VAIO or an ASUS RoG. I hope HP can do something as I was really starting to enjoy the OMEN products but this might be my last HP purchase. This was not an entry level device, I would appreciate if HP could find the appropriate solution to my problem.

 

Thanks!

 

Swollen Battery on HP OMEN 17-W151NR Gaming Laptop - HP Support Community - 7702389

HP Omen 17-W151nr Battery Swelling - HP Support Community - 7248123

Battery TE03XL swollen in HP Omen 15-ax005ng - HP Support Community - 7456900

Solved: Swollen HP Omen battery? - HP Support Community - 7336602

Battery swelling issues - HP Support Community - 6911194

Battery TE03XL swollen in HP Omen 15-ax005ng - HP Support Community - 7456900

HP Omen laptop battery swollen - HP Support Community - 7629856

1 REPLY 1

‎10-13-2020 08:24 AM

HP Recommended

@Eric_MP

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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