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Swollen battery Envy 15 360

HP Recommended
envy 360
Microsoft Windows 10 (64-bit)

hp battery.jpgLooks like this is a common problem. I had to replace the cooling fan but noticed that the back of the laptop was deformed and I found the battery had swollen.  Quite obviously this is a manufacturing defect. How do I get a replacement? The website says about having to buy a battery, as the machine is no longer under the warranty. But surely a fault that is so common and stops the use of the laptop should be covered under the Consumer protection act? 

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@Catflap101

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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Thank you, super quick.. 

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