SeekerTibbs Student
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Swollen battery - deforming laptop/notebook keyboard

HP Pavilion 15-au159nr
Microsoft Windows 10 (64-bit)

Hello all,


A couple of months ago, I noticed that the keyboard has started to stick out and become uneven on my wife's HP Pavilion HP Pavilion 15-au159nr.  I didn't think much of it at the time until last week when I finally started to think something was swelling inside the laptop.  The laptop no longer quite closes properly and stays open a little bit which is apparently due to the swelling of an internal component.


I've read a bit about swollen batteries on a few forums and I feel that her laptop may have this issue.  The laptop does not have an easily removable battery and I haven't taken the laptop apart yet so I can't be sure yet though.


The laptop was purchased new in November 2016 and its 1 year warranty is out so I know HP won't replace anything under warranty.  However, I'm really unhappy with the quality issue of this battery swelling.  It may have already damaged the other components within this $700 laptop less than three years into its life.  


Does anyone know if HP provides any compensation for selling a battery that will silently destroy the other parts in the laptop without warning?


Thank you for your time and for reading my complaint and question.


804 803 40 97
Message 2 of 2
Flag Post
HP Recommended

Swollen battery - deforming laptop/notebook keyboard

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.


I work on behalf of HP
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation