08-24-2019 10:42 PM
A couple of months ago, I noticed that the keyboard has started to stick out and become uneven on my wife's HP Pavilion HP Pavilion 15-au159nr. I didn't think much of it at the time until last week when I finally started to think something was swelling inside the laptop. The laptop no longer quite closes properly and stays open a little bit which is apparently due to the swelling of an internal component.
I've read a bit about swollen batteries on a few forums and I feel that her laptop may have this issue. The laptop does not have an easily removable battery and I haven't taken the laptop apart yet so I can't be sure yet though.
The laptop was purchased new in November 2016 and its 1 year warranty is out so I know HP won't replace anything under warranty. However, I'm really unhappy with the quality issue of this battery swelling. It may have already damaged the other components within this $700 laptop less than three years into its life.
Does anyone know if HP provides any compensation for selling a battery that will silently destroy the other parts in the laptop without warning?
Thank you for your time and for reading my complaint and question.
08-25-2019 11:46 AM
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