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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Re: Swollen internal battery
Create an account on the HP Community to personalize your profile and ask a question
09-22-2020 03:51 PM
My HP Spectre x360 Convertible 15-ch0xx Battery is swollen... do I have to replace it ?
Or it's that normal ?
I just open for the first time my laptop after 3 years to clean it... I notice the battery was swollen
I know the ion lithium batteries has an internal gel composition.... that's why I'm asking if is normal or not.
The warranty expired last year.
Thanks in advance for your comments
Max Riposati
Solved! Go to Solution.
Accepted Solutions
09-22-2020 04:10 PM
The condition of the battery is not normal - nor is it entirely surprising - this type of battery technology (used in phones and notebooks and whatever) is not perfect. Batteries can fail in several ways, including becoming a swollen mess.
If the battery has not actually failed already, it will do so.
"Fat" Battery / Bloated Battery / Swollen Battery
- If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.
- There are no other remedies, tests, or useful options.
HP Commercial and Consumer Notebook PCs - Swelling or Deformation of Notebook Battery
What to do?
The battery must be replaced.
It sounds worse than it is - the battery is right inside the case and you already have the case open.
Open
Part and Replacement procedure - Page 31
Description Spare part number
6-cell, 84-WHr, 3.7-Ahr, Li-ion battery 928372-855
-----------------------------------------------------------------------------------
Good Reference
HP Collection of “how-to” videos
- Use Categories and / or enter your request in the search bar to narrow the search.
Examples,
Select Category Computing and Mobile Devices > Battery and Power
Select Category Computing and Mobile Devices > Parts Replacement and Upgrades
Search for replace battery or replace battery x360
Select and watch your Video
-----------------------------------------------------------------------------------
Find / Check for parts at PartSurfer / HP Parts Store
PartSurfer might be able to tell you exactly which parts came with your computer.
Open PartSurfer
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" are not available from HP.
Parts marked as available for purchase might be available from: HP Parts Store
OR
If HP does not provide the part for retail purchase,
Use your search engine to find a compatible replacement at your favorite online store.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts / Procedures), Product Information (Specifications)...
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP Spectre 15-ch000 x360 Convertible PC
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Click Thumbs Up to say Thank You for the help.
If the answer helped resolve your issue, Click "Accept as Solution" .
09-22-2020 04:10 PM
The condition of the battery is not normal - nor is it entirely surprising - this type of battery technology (used in phones and notebooks and whatever) is not perfect. Batteries can fail in several ways, including becoming a swollen mess.
If the battery has not actually failed already, it will do so.
"Fat" Battery / Bloated Battery / Swollen Battery
- If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.
- There are no other remedies, tests, or useful options.
HP Commercial and Consumer Notebook PCs - Swelling or Deformation of Notebook Battery
What to do?
The battery must be replaced.
It sounds worse than it is - the battery is right inside the case and you already have the case open.
Open
Part and Replacement procedure - Page 31
Description Spare part number
6-cell, 84-WHr, 3.7-Ahr, Li-ion battery 928372-855
-----------------------------------------------------------------------------------
Good Reference
HP Collection of “how-to” videos
- Use Categories and / or enter your request in the search bar to narrow the search.
Examples,
Select Category Computing and Mobile Devices > Battery and Power
Select Category Computing and Mobile Devices > Parts Replacement and Upgrades
Search for replace battery or replace battery x360
Select and watch your Video
-----------------------------------------------------------------------------------
Find / Check for parts at PartSurfer / HP Parts Store
PartSurfer might be able to tell you exactly which parts came with your computer.
Open PartSurfer
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" are not available from HP.
Parts marked as available for purchase might be available from: HP Parts Store
OR
If HP does not provide the part for retail purchase,
Use your search engine to find a compatible replacement at your favorite online store.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts / Procedures), Product Information (Specifications)...
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP Spectre 15-ch000 x360 Convertible PC
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Click Thumbs Up to say Thank You for the help.
If the answer helped resolve your issue, Click "Accept as Solution" .
09-23-2020 05:58 AM
Thank you so much... @Dragon-Fur
I have already removed the battery from my laptop, and I will order the replacement as soon as possible... in the mean time I'm working plugged directly into the outlet, hoping it won't cause any damage to the machine.
Max
09-23-2020 07:59 AM
You are welcome.
The computer will be fine running on AC only - the only risk, of course, is that the power might fail. Rather than letting it sleep when you are done using it for the day, remember to shut it down.
Keep your backups current - perhaps paying a bit more attention than you might otherwise. Make sure your most critical data is backed up on other than the machine, perhaps a cloud drive, USB drive, "somewhere".
Stay Safe.
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Didn't find what you were looking for? Ask the community