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‎10-28-2023 08:42 PM

HP Recommended
Product: HP ENVY - 17t-ce100 CTO
Operating System: Microsoft Windows 11

I did a fresh install of Windows 11 and the only thing I found that is not working is the Synaptics fingerprint driver. It shows with error 31. I tried:

  1. Uninstalling the driver
  2. Deleting the driver
  3. Disabling and reenabling the driver
  4. Installing the driver from Windows Update
  5. Installing the driver with HP Support Assistant
  6. Installing the driver manually from HP website
  7. Installing the driver from the inf files

I had the driver working in an in-place upgrade from Windows 10 to Windows 11 but after the clean Windows 11 install I can't find a way to get it working. I don't want to go back to Windows 10 but I used the fingerprint for easier authentication with login and some apps. I saw that the driver hasn't been updated in a while and maybe that could be the issue. I really don't know and also couldn't find a newer version of it.Device Manager - Error 31 Synaptics DriverDevice Manager - Error 31 Synaptics Driver

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