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Aracias
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Message 1 of 2
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Synaptics TouchPad stops working and malfunctions

HP Recommended
HP Pavilion x360 Convertible 14-cd0xxx
Microsoft Windows 10 (64-bit)

My touchpad just stops working. The mouse disappears on the screen. Sometimes it also happens that the system means the mouse is constantly doing a left press. So then I have to restart because the PC is out of control: It opens and closes, deletes stuff, without me touching a thing. So when the mouse then finally disappears after a few minutes of use, I restart the PC and press F2 to access the bios. There I do the component test drag and drop, where the mouse works just fine! Then I use it again for a while and the same thing happens. What I tried: 

- download Windows new

- downloaded the bios new

- download the newest driver from the HP website

- roll back driver, then update to the newest one again

I don't know what I can do more. I thought it must be a software problem because in the bios the mouse works perfectly. 

Could somebody help me? 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Aracias

 

I reviewed your post and I understand that the touchpad is not working correctly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you uninstall the touchpad driver from the device manager and then download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

If you continue facing the issue, then perform a system restore back to the date when everything was working fine on the computer.

 

Refer to the below article for detailed steps.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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