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- Notebooks
- Notebook Hardware and Upgrade Questions
- System generation not showing in specification

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1 REPLY 1
01-25-2024 07:15 AM
According to the info at the top of your screenshot, you have a notebook in the 14-ep0xxx model series.
Below is the link to the service manual:
Maintenance and Service Guide (hp.com)
In order to find the exact model number of your PC within the 14-ep0xxx model series, see the information at the link below:
How to Find Your HP Laptop Model Number (Video) | HP® Tech Takes
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