08-16-2016 08:27 AM
Failure Id: 9LPBSK-7SC875-XD7WLK-608Y03
PRODUCT ID: T0X74PA#UUF
Solved! Go to Solution.
08-16-2016 08:47 AM
I should have also asked what country you live in? If US then start an online support case.
Just put the serial number into the dialog box and follow prompts. Serial number can be found by tapping fn + esc or inside batery bay or on bottom of laptop.