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12-05-2019 10:06 AM
Good afternoon. I have 2 problems. 1-on the upper the edge of there is strong zasvety, as if matrix presses down corps very strongly. Such lights 4 or 5 pieces and they are all on the upper edge of the screen. Is it worth it to bear the warranty? 2-very much heated. Laptop from the first days under the slightest load heats the CPU to 97 degrees Celsius! What to do? That's not normal, I think. Games or graphics programs are constantly working at a temperature of 90-97 degrees. What should I do?
12-07-2019 10:46 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting,
If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.
Use the following steps in order to troubleshoot the overheating issue:
- Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.
For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.
- After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
- Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.
For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.
- In some cases, updating the BIOS might help prevent this error from occurring.
For more information on how to update the BIOS, see Updating the BIOS.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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