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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-19-2016 04:50 AM

HP Recommended

The Biometric Fingerprint device on my HP Pavilion dv600 laptop is not working.

I get the message:

 

1. The Fingerprint reader is not detected (during start up prior to logging in).

2.  Windows did not find any biometric devices on this computer

 

P/N: RW793EA#ABD

 

service tagdv6286eu

 

THANX IN ADVANCE.

1 REPLY 1

‎09-20-2016 03:21 PM

HP Recommended

 

@Mitke

 

Thanks for showing your interest in the HP Forums,

I’d like to help.

 

As I understand the Biometric Fingerprint device isn't being detected on your laptop and here's what I recommend:

 

Ensure to check your BIOS for biometric support and enable it:

  1. Press the Power button to start the computer, and press the F10 key to open the BIOS setup utility.

  2. Under System Configuration, look for a Biometric Device option; if it exists, enable it.

  3. Press F10 to save this setting and restart the computer.

If a biometric option does not exist in your BIOS, then the fingerprint reader is always enabled.


For more details, click here

 

You could also use this link to download the latest drivers for the Fingerprint device.

 

Let me know if those steps worked for you.  If they did, that’s awesome!  Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!
Good Luck

 

Riddle_Decipher
I am an HP Employee

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