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Flag Post

The Characters on my HP ENVY Keyboard are Dissolving and Becoming Unreadable

HP Recommended
HP ENVY Notebook V5E32AV
Microsoft Windows 10 (64-bit)

My HP laptop was delivered 9 months ago, in August 2016. Apparently, due to a manufacturing, production, or design issue, the letters on the backlit keyboard immediately began to dissolve and some have become unreadable.

 

I noticed minor flaws in the keyboard when it was first delivered and ignored them, but the problem has gotten progressively worse.

 

The unit is under 2-year HP Care Pack onsite warranty. I have asked HP to replace the keyboard onsite, but they want me to ship it instead to an HP Service Center, which nurmally has a 10-14 day turn-around.

 

Has anyone else experienced a similar issue? If so, how was it resolved.

 

Thanks.

 

Cheers,

Joel

 

IMG_0838b.jpg

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @Ectophile,

 

Thank you for replying,

I appreciate your time and efforts,

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

 

Regards,

Jeet_Singh
I am an HP Employee

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