The battery of my laptop exploded, laptop: HP 14s-dq2733nd

[Salih58]

My laptop was just charging when there came a smoke in the room, when i went up to look at my laptop the battery had melted down the plastic parts. Its a Hp 14s-dq2733nd

 

[Deep_World]

Hi @Salih58,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I’m so sorry you had to experience something like that. I’m really glad you noticed the smoke quickly and were able to check on it before things got worse.

Please do not attempt to power on or charge the laptop again, and avoid handling the damaged battery directly .

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

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We're looking forward to helping you get back up and running! 

Best regards,
Deep_World