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The fan of my newly-bought laptop emanates a sustained high-pitched sound.

HP Pavilion x360 convertible
Microsoft Windows 10 (64-bit)

I bought a new laptop TODAY and all I can think about is the distracting high-pitched sound that emanates from the base of the laptop. It's not completely constant but is very distracting. As a student I need to be able to use this laptop in the library without disturbing others around me. Is this just the design or is it fault with the product? 

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The fan of my newly-bought laptop emanates a sustained high-pitched sound.

Please let me know the product # for your unit so i could look into this.

I am an HP employee

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The fan of my newly-bought laptop emanates a sustained high-pitched sound.

Hi there.

 

The product number is: Y6J15EA#ABU

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The fan of my newly-bought laptop emanates a sustained high-pitched sound.

Please update the BIOS/drivers and see if the issue persists. Here is a link below. Make sure to plug in ac power when updating the Bios.

 

http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-13-u000-x360-convertible-pc/10862149/mod...

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The fan of my newly-bought laptop emanates a sustained high-pitched sound.

How long should the update take? It's been going for almost an hour now...

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The fan of my newly-bought laptop emanates a sustained high-pitched sound.

Please ignore the abow comment. Have now restarted the laptop. Fingers crossed.

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The fan of my newly-bought laptop emanates a sustained high-pitched sound.

I have just updated the BIOS and loaded up the laptop but the high-pitched sound still kicks in every so often even when the laptop isn't doing much...There is also no sign of over-heating. Please reply.

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The fan of my newly-bought laptop emanates a sustained high-pitched sound.

Please keep in mind that this unit has fans that that are but a few mm thick and spin faily quickly to cool the CPU. These will give out a sound when performing this as these are not silent. The slimmer units tend to be a bit louder as these fans are thin and require more spinning to cool than the units with large fans. If you feel like this sound is abnormal then please feel free to contact support with your concern.

 

1 (800) 474-6836 - Support
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